Check Outs can be at times emotional and heated situations to handle.
As Inventory professionals we can experience following scenarios :
- We are given access to the property and we are left to inspect it.
- Landlords are present, pointing out all details they expect us to capture in the report.
- Tenants are present, accepting or discussing pointed out issues.
- Tenants are present, defensive and agitated, challenging our work and guidelines we follow.
- Landlords and tenants are present, negotiating pointed out issues as they come.
Sometimes we also experience a ” warm up” to a challenging Check Out or so called “after-part”:
- Landlord is chasing us via phone picturing us the subjective view of the property, its state of cleanliness or the character of the tenants.
- Tenants or landlords are intensely requesting to amend comments in the Report.
These Check Outs are is likely to be followed by a dispute.
WHAT DID WE LEARN?
We learned that as many people in the streets of London so many cultures, customs, expectations and approaches. This stands for both – tenants as well as landlords.
We learned that both tenants and landlords can act intimidating to us or to each other during the Check Out.
We learned that the work of a clerk can get considerably disrupted and prolonged, when either tenants or landlords or both parties are present during the full length of the Check Out.
We learned that both parties sometimes turn to us or pressure us as a judge when they disagree.
WHAT CHECK OUT IS AND WHAT IT IS NOT:
- Check out is an Inspection where the clerk note all changes which occurred at the premises during the tenancy with the reference to the Check In Inventory . Check Out is not to examine spaces, items, which were not described in the Original Inventory.
- Check Out is preformed by an unbiased person, who is knowledgeable about appointing responsibilities and understands wear & tear. Check Out is not a ground for the dispute or lengthy negotiations. Its purpose its to inform parties about the changes in compare to Check In and answer to the relevant questions about wear and tear versus damage.
- Check Out Report will suggest actions and charges as per training guidelines and it is up to the parties to come to an agreement about it. Should any of the parties have questions about the report, they are welcome to arrange a conversation and receive answers. Should the parties fail to reach an agreement, they have an option to open a dispute.
- Check Out is not a ground for abusive behavior or pressuring. No matter what has been said during the Check Out , the report will contain and assess all that has been discovered against the Check In with regards to industry guidelines.
HOW PIXEL INVENTORY HANDLE CHECK OUTS?
We encourage Landlords and tenants to attend the Check Out in following manner:
- The Landlord is welcome to arrive at the start of the inspection.We invite him/her to spend few minutes to look around and we answer questions about any areas of concern. We allocate here 10-15 min. We take a note of what has been appointed to us/ we advice the landlord on wear and tear.
- We kindly request the landlord and the tenants to leave the property. We inform them how much time we will need to complete the inspection and we invite the tenant to return for the Check Out tour. We remind them that this will take up to 30 min.
- We perform the inspection.
- We welcome the tenants /occasionally also the landlord back at the property. We tour them through the property advising them about whats been noticed and what will be noted in the Report.
Ease up your Check Out by employing Pixel Inventory